1. Order Cancellation
a. Cancellation by Customer
● Orders can be cancelled before they are shipped.
● Once an order has been shipped, it cannot be cancelled.
● To cancel an order, contact us at [support email/phone] with your order details.
b. Cancellation by Us
We reserve the right to cancel an order in cases such as:
● Product unavailability
● Pricing or listing errors
● Suspected fraudulent transactions
● Incomplete or failed payments
In such cases, a full refund will be initiated.
2. Returns (If Applicable)
● Returns are accepted within 7 days of delivery.
● Products must be unused, undamaged, and in original packaging.
● Certain items may be non-returnable due to hygiene or legal reasons (these will be clearly mentioned on the product page).
3. Refunds
● Once the return is received and inspected, we will notify you of the approval or rejection of your refund.
● Approved refunds will be processed through the original mode of payment.
4. Refund Processing Time
● Refunds are initiated within 7 working days after approval.
● The amount will reflect in your account within 5–10 working days, depending on your bank or payment gateway.
5. Shipping Charges
● Shipping charges are non-refundable, unless the return is due to a defect or error on our part.
6. Damaged or Defective Products
If you receive a damaged or defective product:
● Notify us within 48 hours of delivery
● Provide clear images/videos of the issue
● We will arrange for a replacement or refund at no extra cost
7. Non-Refundable Items
The following items are not eligible for refunds:
● Gift cards or vouchers
● Downloadable or digital products (once accessed)
● Customized or made-to-order products
● Perishable goods
8. Payment Gateway Disclaimer
Refund timelines are subject to bank and payment gateway processing.
We are not responsible for delays caused by third-party payment processors.
9. Contact Information
For cancellation, return, or refund requests, contact us at:
Email:contact@elohiworld.com
Phone:
Business Name: Elohi
10. Governing Law
This policy shall be governed by and interpreted in accordance with the laws of India.