Last Updated: 1.1.2026

This Privacy Policy explains in detail how Elohi World, owned and operated by Elohi, located in Wayanad, Kerala, India (“Company,” “we,” “our,” or “us”), collects, uses, stores, processes, protects, and discloses your personal information when you access our website, create an account, make a purchase, or otherwise interact with our services.We value your privacy and are committed to protecting your personal data. This Privacy Policy is designed to inform you clearly about what information we collect, why we collect it, how we use it, how we protect it, and your rights regarding your personal data.This policy complies with applicable Indian laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By accessing, browsing, registering, or using Elohi World, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, you should immediately stop using our website and services.

1. Definitions
To ensure clarity and transparency, the following terms used in this Privacy Policy have specific meanings:

Personal Data refers to any information that can identify you directly or indirectly as an individual. This includes your name, email address, phone number, shipping address, billing address, account details, and other information that can be linked to you personally. Personal data allows us to identify you, provide services, process orders, and communicate with you.

Sensitive Personal Data refers to confidential information that requires enhanced protection due to its sensitive nature. This includes passwords, financial information, payment details, banking information, and other sensitive data defined under Indian law. Sensitive personal data must be protected with strict security measures to prevent unauthorized access, misuse, fraud, or identity theft.

User, You, or Your refers to any individual who visits, browses, registers, creates an account, makes a purchase, or otherwise interacts with Elohi World. Website refers to Elohi World and all associated services, content, features, and functionality provided through it. These definitions help clarify what types of information are covered and how they are handled under this Privacy Policy.

2. Information We Collect
We collect information to provide services, process transactions, improve user experience, ensure security, and comply with legal obligations. The types of information collected fall into the following categories:

2.1 Personal Information We collect personal information that you voluntarily provide when using our website. This may include: . Full name, which helps us identify you and personalize your experience
. Email address, which allows us to send order confirmations, invoices, support responses, and important notifications
. Mobile phone number, which enables communication regarding delivery updates, order verification, and customer support
. Billing address, which is required for payment processing and invoice generation

. Shipping address, which allows us to deliver products accurately
.Account login credentials, such as username and password, which allow secure access to your account

This information is necessary for essential business operations such as order fulfillment, customer support, account management, and communication. Without this information, we may not be able to provide certain services, including processing orders or delivering products.

2.2 Sensitive Personal Data
When you make a purchase on Elohi World, your payment information is processed securely through authorized and trusted third-party payment gateway providers.

. This may include:
.Credit card details .Debit card details
.UPI information
.Net banking details .Transaction authentication information
3. Purpose of Data Collection
We collect and use your information to:
.Process orders and payments
.Deliver products and services
.Provide customer support
.Communicate order updates and offers
.Improve website functionality and user experience
.Detect and prevent fraud
.Comply with legal obligations under Indian law

However, Elohi World does not store your complete credit card number, debit card number, CVV, or banking passwords on our servers. Payment gateways use secure encryption technologies and comply with international security standards such as PCI-DSS (Payment Card Industry Data Security Standard). This ensures that your financial information is protected during transactions. Your account password is also considered sensitive information and is stored in encrypted form to protect against unauthorized access.

2.3 Automatically Collected Information
When you visit our website, certain technical and usage information is automatically collected through cookies, analytics tools, and server logs. This may include:
. Your IP address . Browser type and version . Device type and operating system . Pages visited on our website . Time spent on pages . Website interaction data . Referring website addresses
This information helps us understand how users interact with our website, identify technical issues, improve performance, enhance security, and optimize user experience. This data generally does not directly identify you personally but may be linked to your account if you are logged in.
.Payment gateway providers
3. Purpose of Data Collection
We collect and use your personal information only for legitimate business purposes, including but not limited to:

Order Processing and Fulfillment:
Your information is used to process orders, verify payments, generate invoices, and deliver products to the correct address.

Customer Support:
We use your information to respond to inquiries, resolve complaints, and provide assistance.

Communication:
Your email and phone number may be used to send order updates, shipping notifications, support responses, and important service-related communications.

Improving Website Performance:
We analyze user behavior to improve website design, performance, and functionality.

Fraud Prevention and Security:
We use your information to detect and prevent fraud, unauthorized transactions, and security threats.

Legal Compliance:
We may use your information to comply with legal requirements, regulatory obligations, or law enforcement requests. We do not use your personal information for unlawful or unauthorized purposes.

4. Consent
By providing your personal information and using Elohi World, you voluntarily consent to the collection, use, storage, and processing of your information in accordance with this Privacy Policy. Your consent allows us to provide essential services such as processing orders, delivering products, and providing customer support. You have the right to withdraw your consent at any time by contacting us. However, withdrawing consent may limit your ability to use certain services, including placing orders or accessing your account. Withdrawal of consent does not affect the legality of data processing conducted prior to withdrawal.

5.Disclosure of Information
We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties when necessary, including:
Payment Gateway Providers:
To process payments securely.
Delivery and Logistics Partners:
To deliver your orders.
IT Service Providers:
To maintain website functionality and security.
Analytics Providers:
To improve website performance and user experience.
Legal Authorities:
When required by law, court order, or government request.
All third parties are required to protect your information and use it only for authorized purposes.

6. Data Storage and Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
These measures include:
. Secure servers
. Encryption technologies
. Restricted access controls
. Secure payment processing systems

Despite our best efforts, no internet transmission system is completely secure. Therefore, we cannot guarantee absolute security, but we take all reasonable precautions.
You are responsible for keeping your login credentials confidential.

7. Cookies Policy
Cookies are small files stored on your device that help improve your website experience.
We use cookies to:
. Maintain login sessions
. Remember user preferences
. Improve website functionality
. Analyze website traffic
You can disable cookies through your browser settings, but some features may not function properly.

10. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices. You should review their privacy policies separately.

11. Children’s Privacy
Our website is intended only for individuals aged 18 years or older. We do not knowingly collect personal information from minors.

12. Changes to Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with the updated date. Continued use of the website means acceptance of changes.

13. Grievance Officer
If you have any questions, complaints, or concerns:
Business Name: Elohi
Website: https://www.elohiworld.com/
Location: Wayanad, Kerala, India
Email: contact@elohiworld.com